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  • IT Services Manager

    • 20.01.2023
    • SQUAD
    • Kyiv

    Aliona Khaburska

    Personal recruiter

    E-mail Skype

SQUAD - an innovative research and product development company that is developing hardware and software for home security and crime prevention - is now looking for a competent IT Services Manager to join their IT operations team in Kyiv or Lviv.


  • Collaborating and coordinating with multiple internal teams to ensure the successful delivery of services on various levels.
  • Lead IT projects, including the development and implementation of systems and services.
  • Monitor and fine-tune the operation of our internal Helpdesk service.
  • Assess vendors and develop test strategies for new hardware and software.
  • Troubleshoot hardware and software issues related to internal IT.
  • Identify areas of improvement and drive initiatives to address issues in systems and/or processes.
  • Coordinate and manage technical deployments, upgrades, and maintenance.
  • Design projects to improve IT systems, processes, and operations.
  • Enforce IT policies and procedures.


  • MS or BS in Information Technology or a related field.
  • 5+ years of experience working in IT operations.
  • At least 1 year of leadership experience.
  • Good written and spoken English.
  • Excellent working knowledge of computer systems, security, network, and system administration.
  • Experience with project support/monitoring tools such as JIRA and Confluence.


  • Experience with Okta, Jamf, AWS, Cisco, macOS, Linux.
  • ITIL Foundation Certification.
  • Scripting languages experience (Python, bash, shell, Perl, Tcl, etc.).


  • Working on impactful security products and the opportunity to use them personally.
  • Working for one of the top product companies in the world.
  • Competitive salary and perks.
  • PE accounting and support.
  • Social package, including medical insurance available from the start date and a wellbeing benefit for sport and art activities, mental and physical health, available after trial period;
  • 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation, 5 days of sick leaves;
  • Educational possibilities like corporate courses, knowledge hubs, and free English classes.
  • Semiannual performance review.
  • Paid lunches, fruits, and snacks, parking.


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