Our client - a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics - is looking for a Technical Customer Support Engineer to join their Technical support team in Kyiv.

THE ROLE:
To provide support and customer satisfaction on a 24/7 basis 365 days per year. As a Technical Customer Support Engineer (EMEA), you will be the first contact point for the company`s customers. You will provide front line support to them, assisting in troubleshooting and advising on Product applications and compatibility. 

• This position requires work in 8-hour shifts, begins from 17:00 to 2:00.
• You will work from the office, located in Kyiv, Ukraine, or remotely.

RESPONSIBILITIES:

• Supporting incoming issues from customers via phone, Zendesk ticket system and email.
• Supporting customers around the world, mostly all of the issues are in English.
• Providing consultative advice to customers related to the usage of the company`s software.
• Resolve product issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best steps to solve the problem.
• Preparing customer`s requests for escalation to neхt level of support.
• Preparing articles to Knowledge Base.
• Follow communication procedures, guidelines and policies.

WHAT YOU SHOULD HAVE:

• Higher education is necessary.
• IT skills are preferable: operating systems (Windows), networking (OSI model, TCP\IP), algorithms, programming basics.
• Ability to understand the customer environment and etc.
• The ability to quickly and correctly find a solution based on the information received from the customer.
• Analytical set of mind.
• Communication skills, empathy (desire and ability to communicate with people).
• Upper-Intermediate English.
• High resistance to stress.
• Easy to learn.

COMPANY OFFERS:

• Work in the international IT product company.
• Attractive social package (incl. medical insurance, partial compensation of sport and English classes).
• Interesting and challenging tasks.
• Opportunities for professional growth and career.
• Competitive salary.
• Possibilities to travel abroad to implement complex projects in recognized companies.
• Comfortable working environment and a great team of professionals.