SQUAD - an innovative research and product development company that is developing hardware and software for home security and crime prevention - is now looking for a competent IT Services Manager to join their IT operations team in Kyiv or Lviv.

RESPONSIBILITIES:

• Collaborating and coordinating with multiple internal teams to ensure the successful delivery of services on various levels.
• Lead IT projects, including the development and implementation of systems and services.
• Monitor and fine-tune the operation of our internal Helpdesk service.
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT.
• Identify areas of improvement and drive initiatives to address issues in systems and/or processes.
• Coordinate and manage technical deployments, upgrades, and maintenance.
• Design projects to improve IT systems, processes, and operations.
• Enforce IT policies and procedures.

WHAT YOU SHOULD HAVE:

• MS or BS in Information Technology or a related field.
• 5+ years of experience working in IT operations.
• At least 1 year of leadership experience.
• Good written and spoken English.
• Excellent working knowledge of computer systems, security, network, and system administration.
• Experience with project support/monitoring tools such as JIRA and Confluence.

WOULD BE A PLUS:

• Experience with Okta, Jamf, AWS, Cisco, macOS, Linux.
• ITIL Foundation Certification.
• Scripting languages experience (Python, bash, shell, Perl, Tcl, etc.).

COMPANY OFFERS:

• Working on impactful security products and the opportunity to use them personally.
• Working for one of the top product companies in the world.
• Competitive salary and perks.
• PE accounting and support.
• Social package, including medical insurance available from the start date and a wellbeing benefit for sport and art activities, mental and physical health, available after trial period;
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation, 5 days of sick leaves;
• Educational possibilities like corporate courses, knowledge hubs, and free English classes.
• Semiannual performance review.
• Paid lunches, fruits, and snacks, parking.