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  • Customer Success Manager

    • 26.10.2020
    • Kyiv

    Hanna Ryk

    Personal recruiter

    E-mail Skype

Our client - a global engineering company which creates a full-stack cloud communication platform (cPaaS) for enterprise clients is looking for a Customer Success Manager to join their team in Kyiv.

THE ROLE: As a Customer Success Manager you will have the opportunity to work with clients operating in Ukraine, Georgia, Armenia, Moldova and to ensure service quality and client satisfaction.


  • To understand the client’s business, knowing exactly which of our products can help them evolve their business;
  • To cooperate with clients to satisfy their business needs and contribute to stable and/or increased usage of service;
  • To be in contact with all the key players in the assigned market and have great relationships with them;
  • Successfully find solutions to client's issues, engage other people in the company to bring better customer satisfaction;
  • To work consistently to achieve KPIs quarterly.


  • Solid experience as an account manager/customer success manager;
  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree;
  • Exceptional professional communication skills,  fluency in Russian and English;
  • Excellent command of MS Office suite, especially MS Excel and PowerPoint; 
  • Strong analytical and organizational skills, with a systematic approach to problems;
  • Business-orientation in order deliver and increase results with current accounts;
  • Excellent teamwork at all levels.


  • Experience with sales in IT/Telco industry, sales of SaaS 


  • Official full-time employment (according to the Code of Labor Laws);
  • Competitive fully official salary, which is based upon your qualification;
  • 24 days of paid vacation;
  • Medical insurance;
  • Learning & development – employees will go through an extensive training period and are considered experts in the industry. This job is an excellent chance to grow into a technical superstar with exceptional knowledge of IT and telecom industry.
  • Interesting and challenging work – the kinds of problems you'll be working on are diverse and engaging. There’s always something new and exciting in our routing department.
  • Awesome clients – we serve and partner with the majority of the leading mobile operators.

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